BOE - Vadodra/Surat

Job Responsibilities:

• Act as the on-ground point of contact (PoC) for operations in the assigned city, addressing and resolving day-to-day challenges.
  

• Bridge the gap between demand and supply by understanding the ride-hailing market and other modes of transportation.
  

• Conduct customer and driver market surveys through calls and on-ground interactions.
  

• Own and execute planned customer branding and marketing activities, ensuring proper implementation and verification.
  

• Show empathy and proactively address driver requirements, concerns, and escalations.
  

• Lead and deliver driver branding initiatives, supply engagement activities, and feedback collection.
  

• Analyze and understand customer segments within targeted city areas.
  

• Perform bi-weekly competitor analysis for customer pricing and driver payouts.
  

Job Requirements:

• Bachelor’s degree in any field with a minimum of 1 year of relevant experience.
  

• Strong knowledge of local city geography and customer behavior.
  

• Proficiency in basic Excel.
  

• Excellent communication and stakeholder management skills.
  

• Fluency in the local language (spoken and written).
  

• Ability to work effectively under pressure, with limited resources and strict deadlines.
  

• Passionate, result-driven, and action-oriented mindset.