Operations Intern (Customer & Captain Success)

What You'll Do

▫️Support day-to-day operational activities and ensure smooth execution.

▫️ Assist in resolving customer and captain queries through calls, chats, and emails.

▫️Handle ride-related concerns, bookings, cancellations, refunds, and payment issues.

▫️Coordinate with internal teams to ensure timely issue resolution.

▫️Maintain accurate records of customer interactions and operational updates.

▫️Monitor recurring issues and share insights to improve operational efficiency.

▫️Deliver a seamless customer experience while meeting quality and productivity standards.

▫️Learn and work with operational tools, CRM systems, and internal processes.

Who Can Apply?

▫️Bachelor's degree

▫️Freshers are encouraged to apply.

▫️Strong verbal and written communication skills in English (Hindi or any regional language is a plus).

▫️Excellent problem-solving and interpersonal skills.

▫️Comfortable working in a fast-paced environment.

▫️Basic knowledge of MS Office or Google Workspace.

▫️Willingness to work in rotational shifts if required.

▫️Prior internship or experience in operations, customer support, or BPO is an added advantage.

What You'll Get

▫️Paid internship with a competitive stipend.

▫️Practical exposure to operations in a high-growth startup.

▫️Mentorship from experienced professionals.

▫️Learning and career development opportunities.

▫️Collaborative and inclusive work culture.

▫️Opportunity to convert into a full-time role based on perfor