About the Role

We're looking for a Chief of Staff who can help scale the business by taking ownership of day-to-day operations across our revenue-generating verticals.

This is NOT an Executive Assistant role, nor is it a coordination role.

You'll work directly with the Founder to ensure teams are aligned, clients are happy, operations run smoothly, and the business keeps moving forward.

From resolving escalations and reviewing KPIs to driving accountability across teams, you'll be responsible for making sure execution happens without the founder needing to be involved in every decision.

We're looking for someone who thrives in ambiguity, enjoys solving problems, and can lead with clarity, ownership, and commercial thinking.

What You'll Do

Business Operations

• Drive operational excellence across Films, Social Media, Production, Campaigns, and Influencer Marketing teams

• Monitor business performance, identify bottlenecks, and proactively solve operational challenges

• Build accountability across teams through structured reviews and execution

Client & Commercial Management

• Own high-priority client escalations and resolve issues before they become bigger problems

• Participate in client meetings, negotiations, and commercial discussions

• Protect both client relationships and business profitability

Leadership & Execution

• Work closely with business leads to ensure projects are delivered on time and at high quality

• Align cross-functional teams and resolve execution conflicts

• Build systems and processes that improve efficiency without adding unnecessary complexity

Founder Office

• Help prioritize the Founder's time by filtering decisions, managing priorities, and ensuring focus remains on high-impact work

• Bring solutions and recommendations, not just problems

Hiring & Culture

• Conduct first-round interviews for leadership and founder-facing roles

• Uphold OWLED's hiring standards and culture as the organization scales

Who We're Looking For

• 4-5+ years of experience in an agency, media company, production house, creator ecosystem, or similar high-execution environment

• Exceptional communication and stakeholder management skills

• Proven experience handling client escalations and cross-functional teams

• Strong commercial acumen with the ability to balance client satisfaction and business goals

• Comfortable making decisions in ambiguous, high-pressure situations

• Highly organized with a strong ownership mindset

• Able to influence teams without relying on hierarchy

Bonus Points If You

• Have worked directly with founders or leadership teams

• Have experience managing multiple business units or client portfolios

• Understand agency operations, production workflows, and creative businesses

• Have participated in business development or commercial negotiations

What You'll Get

• Work directly with the Founder on high-impact business decisions

• Own operations across multiple business verticals

• Build systems that influence the company's next phase of growth

• High ownership, fast learning, and significant leadership exposure

Chief Of Staff