Associate Program Manager / Program Manager – Service Quality

We are looking for an Associate Program Manager/ Program Manager to drive high-impact strategic initiatives at Leap. In this role, you will work directly on projects that can meaningfully improve how our core funnels and user experiences operate.

You will take ownership of ambiguous, high-priority problems and drive them from idea → execution → scale. This role requires someone who can move fast, think from first principles, and build solutions even when the path isn’t clearly defined.

Speed and momentum matter more than perfection here.

What You’ll Do

Drive Strategic Initiatives
Lead projects that improve key business funnels and user journeys across the company.

Strategize → Build → Operate → Transfer
Own projects end-to-end — from identifying the problem to launching solutions and eventually transferring ownership to business teams.

Handcraft User Experiences
Work closely with product, operations, and business teams to design better user journeys across the funnel.

Solve 0→1 Problems
Take ambiguous problems and turn them into clear execution plans through experimentation, data, and structured thinking.

Partner with Business Leaders
Act as a strategic partner to business unit leaders to identify gaps, unblock teams, and accelerate execution.

Run Strategic Research
Work on open-ended projects like market research, opportunity sizing, user insights, or new business opportunities.

What Makes You a Great Fit

2–5 years of experience, ideally in a high-growth startup environment.
Experience working in 0→1 environments (experimentation, hypothesis testing, MVPs).
Exposure to 1→100 scaling challenges (process design, operational efficiency, scaling teams).
Strong first-principles thinking and ability to move from ambiguity → clarity quickly.
Excellent stakeholder management and ability to influence without authority.
Ability to move at high speed while maintaining strong judgment.
Comfortable with rapid iteration, experimentation, and solving messy problems.

What Success Looks Like

You improve key funnels through smart experimentation and execution.
You ship projects faster than expected and with high impact.
Leaders rely on you to solve problems that don’t have clear owners.
You bring clarity, momentum, and structure to ambigious initiatives

Associate Program Manager/Program Manager