We at ChessBase India are looking for someone who can provide the best experience to our customers.

This role majorly involves resolving technical and non-technical queries related to our e-commerce business. The ideal candidate should be willing to learn and comfortable understanding our products, processes and customers along with coordinating with relevant stakeholders whenever needed to provide effective support to our customers around the world.

Mode of customer communication:

Email, Calls, WhatsApp, AnyDesk.

Key Responsibilities:

Understand and resolve non-technical queries related to late dispatches and delivery, RTO issues, stock unavailability, damaged products, festive sales, bulk discounts, etc.

Understand and resolve technical queries related to software installation and features for ChessBase products such as ChessBase, Mega Database, Fritz, Encyclopaedia, etc.

Identify and escalate sales-related, tournament-related or other types of queries to the relevant point of contact in the team wherever there is a need.

Requirements:

Strong written communication in English.

Good verbal communication in English and Hindi.
Basic technical understanding with software troubleshooting or willingness to learn.

Location:

Mumbai, In-Office

Working hours:

10 AM to 6 PM (Monday to Saturday)

Customer Success Manager at ChessBase India