Product Manager - Customer Team

Bengaluru

We're building something big. Come be part of it.

Founded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% share — establishing us as the overall market leader in ride-hailing.

With over 8 million rides completed daily and more than 3 billion rides served to date, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion. Driven by technology and innovation, we're expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale.

What You'll Actually Do

This isn't a "make decks and sit in meetings" product role. You'll be in the thick of it.

Own problems end-to-end - break them down, design solutions, and drive execution from discovery all the way to dispatch
Work across teams - you'll collaborate with Product, Data Science, Operations, and Design. Get comfortable switching contexts fast
Get your hands dirty with research - user interviews, on-ground field visits, insight discovery. Yes, this means travel
Explore AI tools - research, evaluate, and experiment with AI tools to make the product team faster and sharper

You're a Great Fit If You...

Are pursuing or have recently completed a Bachelor's degree (any stream - we care more about how you think)
Can communicate clearly and hold your own with stakeholders
Love breaking down messy problems into structured thinking
Have sharp attention to detail - the kind that catches what others miss
Can take a pile of information and turn it into something crisp and clear
Don't wait to be told what to do - you spot the gap and fill it
At least have 3 years of PM experience

Why Rapido?

You'll work on products used by millions of Indians every single day
Real ownership. Real problems. No busy work.
A team that moves fast and takes bets
Front-row seat to building at unicorn scale

Name *

Email *

Phone *

LinkedIn profile *

Current Location *

Willing to relocate to Bangalore? *

Resume *

Tell us about a time you identified a problem that wasn’t obvious at first. How did you validate it was actually worth solving? *

Share what you learnt from giving rides to customers

This role requires to have deeper understanding of customers and we encourage applicants to download Rapido Captain app and give a couple of rides to customers (at least 4 rides) and share what you learnt from your interaction with those customers?

Work Experience as a Product Manager (In Years) *

Current Salary (As Fixed) *

Expected CTC *

Notice Period (In Days) *

Made withBinary

We're building something big. Come be part of it.

What You'll Actually Do

This isn't a "make decks and sit in meetings" product role. You'll be in the thick of it.

Own problems end-to-end - break them down, design solutions, and drive execution from discovery all the way to dispatch

Work across teams - you'll collaborate with Product, Data Science, Operations, and Design. Get comfortable switching contexts fast

Get your hands dirty with research - user interviews, on-ground field visits, insight discovery. Yes, this means travel

Explore AI tools - research, evaluate, and experiment with AI tools to make the product team faster and sharper

You're a Great Fit If You...

Are pursuing or have recently completed a Bachelor's degree (any stream - we care more about how you think)

Can communicate clearly and hold your own with stakeholders

Love breaking down messy problems into structured thinking

Have sharp attention to detail - the kind that catches what others miss

Can take a pile of information and turn it into something crisp and clear

Don't wait to be told what to do - you spot the gap and fill it

At least have 3 years of PM experience