Head of Client Servicing - YAAS
Bengaluru
About YAAS
YAAS is a content and media company building some of India's most ambitious creator-led IPs. We work at the intersection of storytelling, brand, and culture, producing content that reaches millions across YouTube, Instagram, and beyond.
As our client portfolio grows in size and complexity, we need a senior layer between our account managers and our founders. This role is that layer.
The Role
We are hiring a Head of Client Servicing to own client relationship quality across all YAAS accounts and serve as the senior escalation point for every difficult conversation the studio has with a client.
Content partnerships are rarely straightforward. Expectations shift. Briefs evolve. Clients get particular about things that were not on the table when the deal was signed. When that happens, this role determines whether the issue is a genuine deal breaker or a communication problem waiting to be solved. That distinction matters enormously, and right now it requires a founder to make it. This role takes that off the founders' plate.
You will sit above the account managers from a client servicing standpoint, guide them through complex situations, step in directly when needed, and give leadership a clear, senior-led view on every client-side escalation.
What You Will Do
Own client servicing quality across all YAAS accounts and IPs
Serve as the primary escalation layer between account managers and founders for all client-side issues: pushbacks, expectation mismatches, scope concerns, and difficult conversations
Step into live client situations, assess what is actually happening, speak to clients directly when needed, and bring a clear resolution or recommendation back to leadership
Coach and guide account managers on how to handle complex client conversations, expectation-setting, and pushback
Distinguish clearly between situations where the client is genuinely immovable and situations where stronger communication, storytelling, or negotiation can shift the outcome
Establish client servicing standards and processes across the studio so quality is consistent regardless of which account manager owns the relationship
Ensure founders are pulled into client issues only when it is genuinely necessary
Who We Are Looking For
5 to 7 years in client servicing, account management, or client success, with at least 3 years managing senior or complex client relationships
Background in a content, media, creative agency, or production environment strongly preferred
Exceptional communicator: you can hold a difficult conversation with a client and come out of it with the relationship intact
Strong at reading a room: you can tell the difference between a client who needs to be convinced and a client who has genuinely made up their mind
Skilled storyteller and negotiator: you do not just relay client concerns, you shape the narrative around them
Natural mentor: account managers should feel sharper after working with you
High ownership and low escalation dependency: you solve problems before they reach the top
Based in Bengaluru or able to join onsite immediately
What We Offer
A senior, high-visibility role with direct access to founders
Ownership of a function that directly influences client retention and studio reputation
Competitive compensation