Social Media & Operations Intern

About the Role

We are looking for a Social Media & Operations Intern who is creative, proactive, organized, and interested in social media, community building, and operations.

The role involves managing social media communications, engaging with communities, coordinating activities, supporting Rewards & Recognition initiatives, and assisting with new city-level initiatives.

Key Responsibilities

Social Media & Communications

• Support day-to-day communication and content scheduling across Instagram, YouTube, and WhatsApp.

• Coordinate social media posts, announcements, campaigns, and community updates.

• Assist in planning and executing social media activities to improve engagement.

• Support content creation and distribution across relevant platforms.

• Monitor social media trends and suggest new content ideas.

• Track basic social media performance and engagement metrics.

Community Management

• Support the development and management of online communities.

• Engage with community members and ensure timely communication.

• Plan activities to improve community participation and engagement.

• Collect community feedback and share insights with the team.

• Support community campaigns, contests, events, and engagement initiatives.

Operations & Coordination

• Assist with day-to-day social media and community operations.

• Coordinate with internal teams and stakeholders for smooth execution.

• Maintain trackers, reports, schedules, and operational documents.

• Follow up with stakeholders on pending activities and deliverables.

• Support timely execution of campaigns and initiatives.

Rewards & Recognition

• Support monthly Rewards & Recognition activities.

• Coordinate nominations, communications, and announcements.

• Maintain R&R trackers and ensure timely completion of activities.

• Assist in creating engaging recognition communications.

New City Initiatives

• Support the launch and execution of new city initiatives.

• Assist with research, planning, communication, and coordination.

• Support community activation and engagement activities.

• Track progress and prepare basic reports.

Requirements

• Strong interest in social media, community building, and operations.

• Good written and verbal communication skills.

• Creative mindset with the ability to develop engaging ideas.

• Strong coordination, follow-up, and organizational skills.

• Comfortable using Instagram, YouTube, WhatsApp, and digital platforms.

• Ability to manage multiple tasks and meet deadlines.

• Proactive attitude with a willingness to take ownership.

• Basic knowledge of Excel/Google Sheets is preferred.

• Prior experience in social media, community management, marketing, or operations is a plus but not mandatory.