✨ Opportunities don’t happen, you create them!
As an Operations Manager for a ride-hailing app, you will report directly to the Supply Manager or City Head. You will oversee and optimize day-to-day operations to ensure efficient and seamless transportation services for both customers and captains (drivers). This role is critical in maintaining high service standards, improving operational processes, and building strong relationships with customers and captains.
Develop and implement strategic plans to drive business growth in the assigned region
Ensure seamless service delivery by optimizing driver allocation, reducing wait times, and improving service quality through KPI monitoring and data-driven decisions for the rental project
Create and execute contingency plans to handle emergencies and disruptions, ensuring safety and continuity
Own and deliver on key operations and quality metrics
Drive aggressive growth plans in a competitive environment
Strategize initiatives to improve city performance and continuously innovate operational processes
Collaborate cross-functionally with Data, Product, Finance, Marketing (Growth & Design), Research, and Legal teams
Run experiments to challenge assumptions and improve overall performance
Lead, mentor, and manage a team including Assistant Managers, Ops Executives, and FOS Coordinators
Engineering Graduate or Graduate/MBA in Business Management, Marketing, or Operations
3–4 years of experience in operations management (transportation, logistics, tech, or app-based industry preferred)
1–2 years of experience managing ground-level operations teams
Strong analytical skills with experience in Excel/Google Sheets; knowledge of SQL, Tableau, or Power BI is an advantage
Understanding of customer and driver KPIs in ride-hailing/delivery/operations environments
Strong strategic thinking and proven leadership capabilities
Knowledge of ride-hailing industry trends is a plus
Experience in operations strategy and business planning is preferred
Exposure to BTL activities for demand generation and brand awareness is a plus
Opportunity to scale one of India’s leading mobility platforms
High ownership and decision-making exposure
Ability to drive real business impact and growth
Work in a fast-paced, high-growth environment
🚀 Excited to solve challenges? Join Rapido & chase bigger milestones!