Customer Support Associate - Gully Labs

Your role would broadly include:

Responding to customer queries across multiple channels including chat, email, and social media.
Delivering timely and accurate resolutions while maintaining a high level of customer satisfaction.
Working on key performance metrics such as:
- CSAT (Customer Satisfaction Score) – ensure positive customer feedback through quality interactions.
- FRT (First Response Time) – maintain quick initial responses to all customer queries.
- AHT (Average Handling Time) – handle queries efficiently without compromising quality.
- TAT (Turnaround Time) – ensure issues are resolved within defined timelines.
Ticket Volume Management – maintain consistency in handling daily ticket counts.

⁠Identifying recurring issues and share feedback with the team to improve processes.
⁠Escalating complex or unresolved cases to the senior associate or team lead.
Maintaining detailed and accurate records of all customer interactions in the CRM system.
Collaborating with the team to improve overall customer experience and operational efficiency

This role is based out of our Noida office. Would you be comfortable with the commute? *

Yes

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Current CTC *

Expected CTC *

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What is one skill or strength where you believe you operate at a top 5–10% level? Share a specific example with results or outcomes. *

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