Field Operations Executive (Rapido)

Job Responsibilities

• Act as the on-ground point of contact (PoC) for operations in the assigned city, addressing and resolving day-to-day challenges.

• Bridge the gap between demand and supply by understanding the ride-hailing market and other modes of transportation.

• Conduct customer and driver market surveys through calls and on-ground interactions.

• Own and execute planned customer branding and marketing activities, ensuring proper implementation and verification.

• Show empathy and proactively address driver requirements, concerns, and escalations.

• Lead and deliver driver branding initiatives, supply engagement activities, and feedback collection.

• Analyze and understand customer segments within targeted city areas.

• Perform bi-weekly competitor analysis for customer pricing and driver payouts.

Job Requirements

• Strong knowledge of local city geography and customer behavior.

• Proficiency in basic Excel.

• Excellent communication and stakeholder management skills.

• Fluency in the local language (spoken and written).

• Ability to work effectively under pressure, with limited resources and strict deadlines.

• Passionate, result-driven, and action-oriented mindset.