Associate Manager – Payment Gateway Operations
Role Purpose
This role sits within the Treasury function and owns the end-to-end operational management of Rapido's Payment Gateway (PG) ecosystem. The incumbent will be accountable for MID-level monitoring, daily PG dashboards, settlement and fee reconciliation, payout tracking, agreement governance, and MIS — across Rapido and its subsidiaries. The role demands strong analytical rigor, accounting precision, and a high degree of discretion given the sensitivity of treasury data.
Key Responsibilities
1. MID & User Administration
• Maintain a comprehensive, up-to-date master of all Merchant IDs (MIDs) across PGs —
currently spanning Razorpay, Cashfree, Paytm, PhonePe, and Amazon Pay — for Roppen
and its subsidiaries.
• Manage PG user access: onboarding, role changes, and offboarding across all MID logins, ensure maker-checker principles are enforced.
• Maintain a documented MID purpose register, updated with every new MID activation or
deactivation.
2. Daily Dashboard & MIS
• Publish the daily PG dashboard covering collections (PG-wise and MID-wise), payouts,
daily movement, and weekly rolling summaries — at the entity and consolidated level.
• Maintain the collections tracker with MTD and YTD averages across all MID types.
• Update weekly fund movement reports covering 7-day payout vs. collection windows,
burn, and closing balance.
• Produce MIS reports for the Senior Manager Treasury on agreed cadences.
3. Collections Monitoring
• Monitor daily and weekly settlement receipts from each PG across all MIDs; flag delays or shortfalls immediately.
• Track success rates, failed transaction counts, refund flows, and payment mode
bifurcations (UPI, UPI-CC, Debit Card, Credit Card, Net Banking, Wallet, International) per
MID.
• Monitor Metro MID collections (ONDC, HMRC) and subsidiary PG flows separately;
ensure entity-wise reporting is clean.
• Maintain a live view of outstanding settlements and escalate aged items.
4. Payout Tracking
• Track all captain and customer payouts via RazorpayX and Cashfree daily; reconcile
payout disbursements against expected amounts.
• Monitor payout success rates and failed payout counts; liaise with PG POCs for resolution.
• Ensure accurate bifurcation of Captain Payouts vs. Customer Refunds in the daily
dashboard.
5. Fee Monitoring & Invoice Accounting
• Reconcile PG commission and billing charges against agreed rate cards for each MID and
transaction type.
• Identify and flag deviations in actual fee charged vs. contracted rate on a monthly basis.
• Book PG invoices in Tally with correct TDS treatment: determine applicable TDS rate
(typically Section 194H — Commission or Section 194J — Professional Fees depending
on the PG’s service classification), compute TDS deductible, raise debit notes where
applicable, and ensure net payables are accurately reflected.
• Track GST on PG invoices, ensure Input Tax Credit (ITC) is correctly captured, and
coordinate with the finance/tax team on GST filings.
• Maintain a monthly PG fee tracker with billing vs. actuals vs. contracted rates.
6. PG Reconciliation
• Perform the monthly PG Reconciliation: Transactions (PG portal) vs. Settlements received
vs. Tally entries — across all MIDs and entities.
• Maintain the FY-wise PG Reco (Tally vs. PG) for audit and compliance readiness.
• Identify and action unreconciled items; maintain a carry-forward log with ageing and root-cause classification.
• Coordinate with Accounting/AP teams to resolve mismatches; maintain clean audit trails.
7. Agreement Governance
• Maintain a live agreement tracker for all PGs and MIDs: contract execution date, ratecard
effective date, renewal/expiry dates, and key commercial terms.
• Flag agreements approaching expiry at least 60 days in advance; coordinate with Head of Treasury for renegotiation.
• Ensure all executed agreements and rate card amendments are filed in a structured,
accessible format.
• Track compliance with agreed SLAs (settlement TAT, refund TAT, dispute resolution) and
report breaches.