Key Account Manager - Mumbai
Mumbai
Key Account Manager | Full-Time | Mumbai, Maharashtra
About Creditas
Creditas is a financial technology company that builds conversion engineering technology for banks and financial institutions. We work with some of India's leading banks to design and deliver behaviorally-driven customer journeys across credit card activation, spend engagement, and lending products. Our work sits at the intersection of product, data, and behavioral science — and we move fast.
About the Role
We are looking for a Key Account Manager to own and grow a portfolio of bank clients. This is not a support role. You will be the primary relationship owner for some of our most important accounts, responsible for renewals, expansions, and ensuring clients see measurable value from the Creditas platform.
You will need to understand our clients' businesses well enough to spot problems they haven't fully articulated yet, and connect those problems to solutions we can deliver. That requires equal parts relationship depth, commercial hunger, and product fluency.
If you're someone who gets energised by a difficult stakeholder conversation, who thinks offensively about accounts rather than defensively, and who wants to own outcomes rather than manage processes then this role is for you.
What You Will Do
Own end-to-end relationships with a portfolio of bank and financial institution clients, serving as their primary point of contact at Creditas
Drive account retention and revenue expansion through proactive identification of new use cases, cross-sell opportunities, and product expansions
Lead quarterly business reviews, renewal conversations, and executive-level stakeholder meetings with confidence
Work closely with product, solutions, and engineering teams to translate client needs into deliverables and ensure successful implementation
Monitor account health proactively; identify risks early and address them before they become problems
Build relationships across multiple levels at each client organisation, not just with a single champion
Represent the voice of the client internally, influencing product roadmap and prioritisation decisions
Stay deeply informed about the BFSI landscape - what clients are dealing with, what competitors are offering, and where the market is moving
What We Are Looking For
1 to 4 years of experience in account management, client success, or enterprise sales
Experience working with or within fintech companies, banks, or BFSI institutions is preferred — familiarity with how these organisations make decisions, prioritise vendors, and measure success will give you a meaningful head start in this role
Proven track record of owning and growing client relationships, not just maintaining them
Comfortable holding commercial conversations; renewals, pricing, value articulation, without needing to be hand-held
Strong product fluency — able to understand a technical platform well enough to consult on it, not just describe it
Excellent communication and executive presence — someone you'd be comfortable putting in a room with a Head of Cards or a Chief Digital Officer
Analytical mindset — able to use data to tell a story about account performance and business impact
Comfortable working in a fast-moving, early-stage environment where the playbook is still being written
Mumbai-based or willing to relocate
What This Role Is Not
A relationship maintenance role where success means keeping clients happy and quiet
A delivery or project management role where someone else owns the commercial conversation
A role for someone who needs a lot of structure and process to operate effectively
Why Creditas
Work directly with some of India's leading banks on problems that matter
Be part of a small, high-caliber team where your work is visible and your impact is real
Opportunity to help build the account management function from the ground up