Ringg AI is building the infrastructure for voice AI at scale. Our agents handle millions of conversations across collections, sales, onboarding, and support — for some of the most demanding clients in fintech, logistics, edtech, and automotive. We are growing fast and need Technical Account Managers who sit at the intersection of product depth and client outcomes.
The Role
As a Technical Account Manager at Ringg AI, you own the post-sales relationship for a portfolio of enterprise clients. You are the person clients call when they want more — more automation, better performance, deeper integration. You translate their business problems into voice AI solutions, and you make sure what gets built actually works.
This is not a relationship management role. It is a technical ownership role with a revenue target.
What You Will Do
Drive retention and expansion by owning NRR for your client portfolio — your success is measured by clients who stay, grow, and deepen their usage of the platform.
Lead technical implementation by working directly with clients to configure, deploy, and iterate on voice agents. You will understand how prompts, APIs, and call flows work and will guide clients through onboarding and beyond.
Identify and close upsell and cross-sell opportunities by understanding a client's operations well enough to spot where Ringg AI can expand — new use cases, new verticals, higher call volumes, additional integrations.
Serve as the voice of the client internally by translating real deployment feedback into product and engineering priorities. You will have a direct line to the product team.
Run QBRs and performance reviews using call analytics, disposition data, and conversion metrics to demonstrate value and build account plans.
What We Are Looking For
3 to 4 years of experience in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role at a B2B SaaS company.
Demonstrated track record of owning retention and expansion metrics — NRR, GRR, upsell ARR, or equivalent.
Comfort with technical concepts: APIs, webhooks, JSON, basic scripting or prompt configuration. You do not need to be a developer, but you need to be able to have a credible technical conversation and troubleshoot independently.
Strong client communication skills. You are the kind of person who can run a call with a CTO in the morning and a collections operations lead in the afternoon.
Prior experience with conversational AI, IVR, CCaaS, or adjacent voice technology is a strong plus.
Fluency in Hindi and English preferred given our primary client base.
KPIs
Net Revenue Retention across portfolio, Upsell and cross-sell ARR, Time-to-go-live for new implementations, Client health scores and churn rate.
Why Ringg AI
You will work on voice agents that are live in production, handling real conversations at scale — not demos. You will own meaningful client relationships from day one. And you will be part of a small, fast-moving team where your work has direct impact on revenue and product direction.
Location: Bangalore, HSR Layout (in-office) Role type: Full-time