A) Marketing Head
B) Customer Success & Retention Manager
Onsite, Bangalore
Lead the future of dermatology in India.
Overview
Zeropearl is partnering with a breakthrough dermatologist-led, prescription-grade skincare company transforming how Indians address acne, pigmentation, scarring, and ageing. The brand delivers personalised, medical-grade formulations designed by dermatologists and updated monthly, ensuring customers receive effective, clinically backed treatment over time.
Role Overview
We are seeking:
A) Marketing Head to take end-to-end ownership of brand, content, performance, and influencer marketing. This role is ideal for someone who can combine strategic clarity, creative instinct, and data-driven execution to build a category-defining skincare brand.
B) Customer Success & Retention Manager to own the full post-acquisition experience, subscription journeys, conversational automation, customer relationships, retention systems, and issue resolution. This role is ideal for someone who can effectively blend empathy with structured thinking and build systems that drive long-term outcomes in a subscription-first brand.
A) MARKETING HEAD JOB DESCRIPTION
Key Responsibilities
Build a cohesive, science-backed brand narrative, ensure consistent identity across all channels, and lead creation of high‑quality educational and engaging content across social, email, web, and offline touchpoints.
Run and optimise performance campaigns across Meta, Google, and emerging platforms while driving experimentation across creatives, funnels, and audiences supported by analytics and attribution.
Develop and manage collaborations with creators, dermatologists, and skincare educators, and build a scalable pipeline of UGC, testimonials, and creator-led content that fuels organic and paid channels.
Act as the single point of contact for all agencies between performance, creative, production, and influencer while owning briefs, timelines, deliverables, and alignment across teams.
Collaborate with dermatology and product teams to build GTM strategies for new formulations and protocols, and grow a community through transformation stories, educational content, and referral-driven engagement
Ideal Candidate Profile
3–6 years of experience in brand, content, or growth marketing within skincare, beauty, health-tech, or consumer internet sectors.
Strong understanding of skincare, ingredients, and consumer behavioural insights (or willingness to learn deeply).
Demonstrated ability to craft and manage aesthetically strong brands.
Comfortable working with data, funnel metrics, and performance dashboards.
Experience running influencer programs and managing creator relationships.
Thrives in fast-paced, high-ownership environments with evolving priorities.
Excellent communication, coordination, and leadership skills.
B)CUSTOMER SUCCESS & RETENTION MANAGER JOB DESCRIPTION
Key Responsibilities
Manage the full customer lifecycle, including onboarding, education, renewals, win-back, subscription flows, and long-term relationships, ensuring customers stay engaged long enough to see clinical results.
Design and optimise all conversational journeys across WhatsApp, email, and in-app channels while supervising AI-driven automation that remains medically accurate, empathetic, and on-brand.
Build escalation matrices covering AI resolution, support teams, customer success, dermatologists, and founder‑level intervention to ensure fast, clear, accountable issue handling.
Create SOPs for every customer scenario, from side effects and adherence issues to logistics, payments, and treatment concerns, along with defined next steps and company actions.
Own retention metrics, including churn, NPS, CSAT, and cohort behaviour, while running structured experiments using nudges, follow‑ups, education, and progress check‑ins to improve subscription duration.
Collaborate with dermatologists, product, operations, and marketing to maintain clinical accuracy, strengthen cross‑team handoffs, incorporate customer insights, and build effective referral and advocacy programs.
Ideal Candidate Profile
3–6 years of experience in customer success, lifecycle management, retention, or CRM in subscription-first businesses.
Experience in skincare, beauty, health-tech, or consumer internet is preferred.
Strong communication skills with the ability to simplify dermatological guidance for consumers.
Skilled in designing support workflows, conversational journeys, and cross-team escalation processes.
Comfortable with data, cohort analytics, dashboards, and experimentation.
Highly organised, empathetic, and capable of building operational systems from scratch.
Why Join us?
Shape the future of personalised, dermatologist-led skincare and help redefine how India experiences clinical, science-driven treatments.
Build meaningful, trust-driven customer relationships while contributing to high-efficacy solutions that solve real, long-term skin concerns.
Work directly with dermatologists, scientists, and founders in a high-autonomy, high-ownership environment.
Be part of a brand backed by Zeropearl, the same early conviction that helped power Mamaearth’s landmark consumer success.
Create real impact at an early stage, influencing product, customer experience, and the next evolution of India’s subscription-driven skincare ecosystem.