Community Manager ⏤ Attention Factory
Remote
About Attention Factory!
At Attention Factory, we help people and organizations put AI to work. Through AttentionHQ, we teach people to turn their ideas into real Impact. And we work with organizations around the world to put that same power in their teams’ hands.
Come and build the future of AI with us!
About the Role
The Community Manager owns the day-to-day experience of members inside the AI University: engagement, retention, support and the overall sense of belonging. This role is the human bridge between the AttentionHQ and the University Fellows, making sure people feel seen, supported and motivated to stay active and get results.
Employment type: Full-time
Reports to: Founder
Key Responsibilities
Member engagement & retention
Welcome and onboard new members so they know how to navigate the community and what to do first
Drive daily/weekly engagement through prompts, discussion threads, challenges and check-ins
Monitor member activity and proactively reach out to members who go quiet or show signs of disengagement
Celebrate member wins and milestones publicly to reinforce momentum
Community moderation & support
Moderate discussions to keep the space respectful, on-topic and safe
Answer member questions promptly or route them to the right person (coach, support, tech)
Enforce community guidelines consistently
Handle member complaints and conflicts with empathy and discretion
Events & programming
Plan and host recurring community touchpoints (calls, Q&As, accountability sessions, challenges)
Coordinate guest sessions or masterclasses when applicable
Keep a content/events calendar so members always know what's coming next
Feedback & reporting
Collect member feedback and surface recurring themes to the coach/founder
Track engagement metrics (active members, participation rates, churn signals) and report on them regularly
Flag content gaps or curriculum confusion back to the program team
Growth support
Identify and nurture potential testimonials, case studies and referrals from engaged members
Support launches or enrollment pushes by rallying existing members
Represent the brand's voice and values in every community interaction
Requirements & Qualifications
2+ years in community management, customer success, or a similar member-facing role (coaching, membership or online education preferred)
Strong written and verbal communication skills
Comfortable hosting live calls and speaking to groups
Experience with community platforms (e.g. Circle, Skool, Discord, Facebook Groups, Slack)
Empathetic and patient, with sound judgment in handling conflict or sensitive member situations
Organized and consistent; able to manage a recurring content/events calendar without heavy oversight
Genuine interest in personal development, coaching or the community's subject area
Nice to have
Basic copywriting or content creation skills
Familiarity with engagement/retention metrics and reporting
Success Metrics
Member retention / renewal rate
Active participation rate (posts, comments, event attendance)
Response time to member questions
Member satisfaction (survey or NPS)
Testimonials and referrals generated