Segwise is an AI creative analytics and generation startup, we make data-backed ad creatives for marketing teams of all sizes. We're a pre-seed startup, having raised close to $2M from VCs including Powerhouse, Antler, and Blume. We're looking for energetic, customer-focused individuals to join our Bangalore team.

This is a full-time role based in Bangalore, with a CTC of 12–15 LPA depending on experience.

In this role, you'll be the voice of Segwise to our customers. You'll guide new clients through onboarding, support them day-to-day, and build ongoing relationships to ensure they get the most value from our product. You'll also turn customer signal into roadmap input alongside our founders and engineering team. Product and Customer Success are intentionally one team here, so you're not just relaying tickets, you're shaping what we build, and at our stage you'll see the whole product cycle up close.

Key Responsibilities

Customer Onboarding: Guide new clients through setup and initial use of Segwise. Create a smooth, welcoming onboarding experience so customers feel supported from day one.
Ongoing Support: Act as the first point of contact for customer queries and issues. Provide timely help via email, calls, or chat to troubleshoot problems and answer questions about our platform.
Account Management: Build strong relationships with customers. Check in regularly to ensure they're successful with Segwise, share tips for best use, and monitor account health. Help prevent churn by understanding customer needs and addressing any concerns.
Feedback Loop: Listen to customer feedback and share insights with our founders and engineering team. Help translate client suggestions and challenges into actionable improvements for our platform.
Collaboration: Work closely with sales, product, and engineering. Keep everyone informed of customer trends and needs. You'll bridge the gap between our customers and our product roadmap.

Growth Paths

Typical growth paths for this role involve:

Growing into Product Management - at Segwise, Product and Customer Success are intentionally part of the same team.
Growing in Customer Success by managing larger accounts.
Growing by taking up responsibilities in other GTM functions like Sales.

We lean into whichever path fits you!

Qualifications & Skills

Education: Bachelor's degree in any discipline.
Communication: Excellent verbal and written English skills. You'll be interacting directly with clients and internal teams, so clear, concise communication is a must.
Customer-Centric Attitude: You genuinely enjoy helping people. Patience, empathy, and a problem-solving mindset will help you succeed as you support our customers.
Team Player: Comfortable working in a small, collaborative startup environment. You should be ready to learn from colleagues, share ideas, and adapt as our product and needs evolve.
Tech Savvy: No specific tool knowledge is required, but you should be comfortable learning new software quickly. An interest in AI, software products, advertising, or analytics is a huge plus.
Proactive & Organised: Ability to manage multiple customers and tasks. You should be resourceful in finding information and solutions on your own.

APM/Customer Success Full time