Social Media Manager / Campaign Manager- Client Servicing

📍 Location: Bangalore (Onsite)
🕒 Experience: 1–10 years
🚀 Joining: Immediate

🧩 About the Role

OWLED Media is on the lookout for a Social Media Manager / Campaign Manager who thrives at the intersection of creativity, communication, and execution. This role is crucial in driving client satisfaction, managing multi-channel creative projects, and ensuring seamless coordination between internal teams and external stakeholders.

Whether you're mid-level or seasoned, if you're someone who can own client relationships, translate briefs into creative strategy, and ensure delivery on time and on budget, this one’s for you.

🎯 Key Responsibilities

💡 Strategy & Insights

• Develop creative strategies and plans aligned with clients’ annual and quarterly goals.

• Research brands and competition to generate fresh, relevant insights.

• Translate client briefs into actionable strategies and measurable outcomes.

🤝 Client Management

• Act as the point of contact for clients, building strong relationships and trust.

• Consult clients on success metrics, campaign performance, and project impact.

• Lead client conversations and ensure delivery of value-driven solutions.

🗂️ Project Execution & Oversight

• Manage multiple projects at once while ensuring clarity, timelines, and deliverables are maintained.

• Coordinate with internal departments (design, production, strategy, accounts) and external partners where applicable to deliver projects on time and within budget.

• Maintain documentation and reports to manage client activity professionally and transparently.

• Ensure timely invoicing, budget tracking, and cost control.

📊 Administration & Reporting

• Manage reporting tools, task trackers, and client communication logs.

• Ensure job numbers, scopes, and deliverables are clearly defined and followed.

• Support teams in gathering product specs, technical details, and requirements.

✅ Key Requirements

• 1–10 years of experience in client servicing, account management, or solution strategy in the advertising, branding, or creative industry.

• Strong relationship management, communication, and presentation skills.

• Proven experience managing multiple clients, teams, and creative projects end-to-end.

• Great organizational and multitasking skills with an eye for detail.

• A proactive mindset with strong problem-solving ability and commercial awareness.

• Confident in setting expectations, negotiating outcomes, and adapting in fast-paced environments.

• High accountability and ownership of deliverables, timelines, and team coordination.

🌟 Bonus Points If You Have

• Experience leading brand pitches and identifying upselling or cross-selling opportunities.

• Hands-on experience working across digital, social, and video content strategies.

• Familiarity with project management tools and CRM systems.