About Rapido

Founded in 2015, Rapido is India’s leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% share—establishing us as the overall market leader in ride-hailing. With over 4 million rides completed daily and more than 2 billion rides served to date, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion.Driven by technology and innovation, we’re expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale.

Opportunities don't happen, you create them!

Job Summary:

As a business operations executive for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.

Job Responsibilities: ·

● Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.

● Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)

● Carry out customer and driver market surveys through callings and on ground interactions

● Owning and delivering the planned activities on customer branding, marketing activity execution and verification

● Having empathy towards understanding driver requirements and problems. ● Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations

● Understanding customer segment in the given targeted area of the city

● Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements: ·

● Bachelor's degree in any field

● 1+ years overall experience in startup operations/project management

● Strong knowledge of the city geography and behavior

● Basic excel skills

● Good communication and stakeholder management skills

● Should be able to speak and write the local language

● Ability to work under pressure with limited resources and tight timelines

● Passionate, result-oriented with strong bias for action

Business Operations Executives(Field Work)