Account Manager: Pod Lead - HOOC
Bangalore
Location- Bengaluru (On-site)
About the Role
At OWLED, we're building the future of content with HOOC (House of Organic Content), our dedicated content-first division focused on creating high-performing, platform-native content that drives real business impact.
The Pod Lead (Account Management) is responsible for leading client partnerships, driving account growth, and ensuring seamless execution across an assigned portfolio of brands. This role acts as the strategic owner of client relationships while collaborating closely with Creative Strategists, Pod Leads, Video Editors, and Production teams to deliver exceptional creative outcomes.
Beyond project delivery, the Pod Lead is expected to identify opportunities for business expansion, strengthen long-term client partnerships, and ensure every account contributes to the overall growth of the business.
The ideal candidate is a strategic thinker with strong client management, commercial acumen, and leadership skills, capable of balancing relationship management with operational excellence.
Key Responsibilities
Client Relationship Management
Own and nurture relationships with assigned clients, serving as the primary strategic point of contact.
Develop a deep understanding of each client's business objectives, marketing goals, and brand positioning.
Conduct regular business reviews, campaign discussions, and strategic planning sessions with clients.
Build long-term partnerships that drive trust, retention, and account growth.
Account Growth & Business Development
Identify opportunities to expand existing accounts through new campaigns, additional services, and strategic initiatives.
Collaborate with internal leadership to develop growth plans for key clients.
Lead upselling and cross-selling efforts by recommending relevant creative solutions.
Support proposal development, pricing discussions, and commercial negotiations.
Project Delivery & Execution
Ensure seamless execution of all campaigns from briefing to final delivery.
Oversee project timelines, resource allocation, and delivery schedules across the assigned pod.
Proactively manage risks, dependencies, and escalations to ensure successful project outcomes.
Ensure all deliverables meet agreed quality standards and client expectations.
Cross-Functional Leadership
Act as the bridge between clients and internal creative teams, ensuring alignment across all stakeholders.
Collaborate closely with Creative Leads, Creative Strategists, Video Editors, Designers, and Production teams.
Facilitate internal planning meetings and ensure clear communication of priorities and deliverables.
Resolve conflicts and remove execution roadblocks efficiently.
Team Leadership
Mentor and support Account Managers within the pod.
Establish best practices for client communication, documentation, and project management.
Monitor team performance and provide regular coaching and feedback.
Foster a client-centric and collaborative work culture.
Performance & Reporting
Monitor account health, campaign performance, delivery metrics, and client satisfaction.
Prepare business reviews, revenue forecasts, and account performance reports.
Identify operational improvements that enhance delivery efficiency and client experience.
Ensure accurate documentation of briefs, feedback, approvals, and project milestones.
Required Qualifications
Bachelor's degree in Business Administration, Marketing, Advertising, Mass Communication, or a related field.
5–8+ years of experience in Account Management, Client Servicing, or Agency Operations.
Proven experience managing enterprise clients and leading client-facing teams.
Strong understanding of digital marketing, content production, and creative agency workflows.
Required Skills
Client Success Skills
Exceptional relationship-building and stakeholder management.
Strategic account planning and business development.
Strong negotiation and conflict-resolution abilities.
Commercial awareness with a growth mindset.
Leadership Skills
Team management and mentoring.
Cross-functional collaboration and decision-making.
Ability to manage multiple high-value accounts simultaneously.
Strong ownership and accountability.
Project Management Skills
Excellent planning, prioritization, and execution capabilities.
Strong understanding of campaign lifecycles and creative production.
Risk identification and proactive problem-solving.
Process improvement and operational excellence.
Communication Skills
Outstanding verbal and written communication.
Strong presentation and client-facing skills.
Ability to simplify complex discussions into actionable plans.
Confidence in managing executive-level client interactions.
Why Join OWLED Media?
At OWLED Media, Creative Strategists are the driving force behind ideas that shape digital culture. You'll work on campaigns for leading brands, collaborate with talented creators and production teams, experiment with emerging content formats, and transform audience insights into stories that reach millions. If you're passionate about creativity, trends, and building content that delivers real impact, this is the role for you.