Customer Support Executive at Mili

📍 Bengaluru | 🕘 9:00 AM – 6:00 PM CT (US Time) | 🧑‍💻 Full-time

About Mili

Mili is building the future of AI co-pilots for financial advisors.

Our flagship Meeting Agent captures conversations without recordings, updates CRMs instantly, and sends follow-ups within minutes. Other agents automate scheduling, data management, prospect research, and more.

We’re backed by $2M in VC funding, including investments from our own customers who love what we’re building. 🔗 https://getmili.ai

Who You’ll Work With

You’ll collaborate directly with our founding team and product builders:

• Vennela Miryala (CPO) – IIIT Hyderabad | Serial entrepreneur | NLP & AI/ML expert | ex-Meesho, Lendingkart
  https://www.linkedin.com/in/vennela-miryala/

Why Join Mili?

• Build AI that is reshaping a $48T financial advisory industry

• Early-stage startup impact — your work will shape how 300,000+ advisors operate

• Work on cutting-edge tech: LLMs, intelligent agents, speech-to-text, NLP

• High ownership, fast learning, zero bureaucracy

What You’ll Do

• Be the first point of contact for customers via email, chat, and calls

• Support and guide US-based users with empathy and clarity

• Troubleshoot issues, resolve tickets end-to-end, and ensure a smooth product experience

• Develop deep product knowledge to provide accurate and proactive support

• Share customer feedback with Product, Tech, and Ops to drive improvements

• Maintain and improve help docs, FAQs, and knowledge base articles

Who You Are

You love helping people, take ownership of problems, and don’t wait to be told what to do. You communicate calmly and clearly, think on your feet, and deliver with consistency. You’re curious, adaptable, and energized by fast-moving startup environments.

What We’re Looking For

Must-haves:

• 2–3 years of experience supporting US-based customers

• 1–2 years in a customer support or client-facing role (SaaS/FinTech preferred)

• Exceptional written and spoken English

• Strong troubleshooting and problem-solving skills

• Experience with ticketing systems / CRM tools

• Self-driven, organized, and comfortable in remote work environments

Nice to have:

• Prior exposure to SaaS, AI, or FinTech products

• Experience writing help docs or customer-facing content

Why You’ll Love Working With Us

• Competitive salary

• Supportive, collaborative, and high-ownership culture

• Rapid learning with exposure to Customer Success, Ops, and Product

• Work on products that directly transform how financial professionals operate

• Corporate health insurance coverage