Key Account Manager - Collections Operations & Customer Engagement
About Oolka
Oolka is a Bengaluru-based AI-powered fintech platform focused on helping consumers improve, manage, and protect their credit health. The company works closely with banks, NBFCs, and financial institutions to deliver credit-management, loan servicing, repayment, and financial wellness solutions through AI-driven experiences. Oolka's vision is to become a comprehensive financial operating system that helps consumers make better financial decisions while enabling lenders to improve customer engagement, portfolio performance, and collections outcomes.
Role Overview
Oolka is seeking a hands-on Key Account Manager to run the day-to-day engagement and operations engine across our lender collections portfolios. The role owns also digital campaigns, acts as the single point of contact for lender partners, and ensures every customer outreach stays fully compliant.
Key Responsibilities
Lender Relationship Management: Be the single point of contact for lender partners.
Compliance & Governance: Keep all outreach compliant and audit-ready.
Collections Operations: Manage day-to-day collections ops across channels.
Digital Campaign Management: Whatsapp, Notifs, SMS etc.
KPIs
Reach and recovery contribution per lender.
Compliance adherence with zero violations.
Lender satisfaction and MIS accuracy.
Campaign delivery and engagement rates across WhatsApp and PN.
Qualifications & Experience
Bachelor's degree in Business, Marketing, Finance, Commerce, or a related discipline.
2-4 years in client relationship management, CRM / lifecycle marketing, collections operations, or key account management, preferably in fintech or lending.
Skills
Strong lender and stakeholder relationship management.
Excellent communication skills with a sharp, ops-execution mindset.