Rapido is India’s largest bike-taxi platform, with a growing presence across 100+ cities and expanding into Delivery, Auto, Rentals, and other mobility solutions.
We have transformed intra-city mobility by making last-mile connectivity more affordable and accessible. With 10M+ customers and a strong network of 5M+ registered Captains, Rapido continues to create meaningful impact across the country.
At Rapido, we believe in ownership, transparency, and continuous growth. Our culture encourages team members to take charge, experiment, learn, and build meaningful solutions while maintaining the right balance of ambition and fun.
We are not an option, we are a choice!
As a City Head, you will be responsible for co-owning the city’s Fulfilments, one of Rapido’s key business metrics, in partnership with the Regional Manager.
The role requires a strong understanding of the city, its market dynamics, customer behaviour, and supply ecosystem. You will be responsible for driving both demand and supply, identifying growth opportunities, and building strategies to expand the city’s Total Addressable Market (TAM).
We are looking for a results-oriented, go-getter and street-smart leader who can balance on-ground execution with a strategic, long-term approach to building the business.
Own the P&L and profitability targets for the city.
Analyse demand and supply dynamics and drive initiatives to ensure optimal supply and Captain productivity.
Develop a strong understanding of the city, market, customer segments, and product to identify growth opportunities.
Identify and execute initiatives to expand the city's TAM and unlock new areas of growth.
Partner with senior leadership and cross-functional teams to develop and implement strategies for scaling the business.
Work closely with diverse teams to optimise operations, improve processes, and enhance overall business performance.
Collaborate with regulatory authorities on joint initiatives, awareness campaigns, and city-level projects.
Act as the key liaison between the Regional/Central teams and the City team, ensuring effective communication and execution.
Proactively gather feedback from customers and Captains and drive initiatives to improve their overall experience.
Build, mentor, and develop a high-performing city team, creating a strong pipeline of future leaders.
Take end-to-end ownership of city-level challenges and drive solutions within tight timelines and available resources.
3–4 years of overall experience in operations, business, sales, or a related field.
MBA preferred.
Strong project and people management skills.
Excellent communication and stakeholder management skills.
Strong analytical mindset with the ability to make data-driven decisions.
Ability to work effectively under pressure with limited resources and tight timelines.
Passionate, result-oriented, and demonstrated bias for action and ownership.
Strong leadership skills with the ability to build, motivate, and drive teams.
Comfortable working in a fast-paced, dynamic, and highly execution-oriented environment.
Operations is at the heart of building and scaling businesses at Rapido. This role gives you the opportunity to:
🚀 Be at the forefront of mobility disruption in India.
🏆 Play a key role in driving the growth of a category-leading mobility platform.
⚡ Take ownership of initiatives and see their impact in near real-time.
📊 Leverage your analytical and problem-solving skills to navigate a constantly evolving marketplace.
🤝 Work closely with and learn from some of the most experienced leaders in the industry.
💡 Take high ownership and run the city like your own business.
🌱 Build and develop teams while creating a lasting impact on the business.
Excited to solve challenging problems and build the future of mobility?
Join Rapido and chase bigger milestones with us!