We’re hiring: Customer Service Executive – B2B Operations

Location: Mumbai / Lower Parel
Company: Unitribes Lifestyle Pvt. Ltd.

Unitribes is a B2B manufacturing company working across uniforms, bags, seasonal gear, and corporate supply solutions for growing Indian businesses.

Our larger mission is bold: to build Unitribes into a global workwear and uniform brand, and one day become the first company to provide clothing on Mars by 2075.

At Unitribes, our sales team closes the deal. From there, the Customer Service team takes complete ownership of the order journey — from handover to final dispatch and payment follow-up.

This role is perfect for someone who is sharp with coordination, strong with communication, and comfortable handling customers, internal teams, timelines, and documentation.

Key Responsibilities:

• Take handover from the sales team after order confirmation
• Coordinate with design, production, quality, dispatch, and accounts
• Keep customers updated on order status, timelines, approvals, and dispatch
• Track samples, approvals, production progress, and delivery commitments
• Ensure documentation, PO details, artwork, sizes, quantities, and dispatch details are accurate
• Follow up for payments as per agreed terms
• Resolve customer queries and escalate delays before they become problems

What we’re looking for:

• 1–3 years of experience in customer service, order coordination, merchandising, or operations
• Strong communication skills
• Good follow-up discipline
• Basic Excel / Google Sheets knowledge
• Ability to manage multiple orders and customers at the same time
• Ownership mindset and calm problem-solving attitude

Industry experience in uniforms, garments, textiles, printing, corporate supplies, or B2B manufacturing will be preferred.

Customer Magic Expert