Mumbai

Apply by 25 Jul

We’re hiring: Customer Service Executive – B2B Operations

Location: Mumbai / Lower Parel
Company: Unitribes Lifestyle Pvt. Ltd.

Unitribes is a B2B manufacturing company working across uniforms, bags, seasonal gear, and corporate supply solutions for growing Indian businesses.

Our larger mission is bold: to build Unitribes into a global workwear and uniform brand, and one day become the first company to provide clothing on Mars by 2075.

At Unitribes, our sales team closes the deal. From there, the Customer Service team takes complete ownership of the order journey — from handover to final dispatch and payment follow-up.

This role is perfect for someone who is sharp with coordination, strong with communication, and comfortable handling customers, internal teams, timelines, and documentation.

Key Responsibilities:

• Take handover from the sales team after order confirmation
• Coordinate with design, production, quality, dispatch, and accounts
• Keep customers updated on order status, timelines, approvals, and dispatch
• Track samples, approvals, production progress, and delivery commitments
• Ensure documentation, PO details, artwork, sizes, quantities, and dispatch details are accurate
• Follow up for payments as per agreed terms
• Resolve customer queries and escalate delays before they become problems

What we’re looking for:

• 1–3 years of experience in customer service, order coordination, merchandising, or operations
• Strong communication skills
• Good follow-up discipline
• Basic Excel / Google Sheets knowledge
• Ability to manage multiple orders and customers at the same time
• Ownership mindset and calm problem-solving attitude

Industry experience in uniforms, garments, textiles, printing, corporate supplies, or B2B manufacturing will be preferred.

Name *

Email *

Current Location *

Total Work Experience *

0 - 1 years

1 - 2 years

2 - 5 years

5 + years

Have you handled customer coordination, order coordination, merchandising, or operations before? *

In your previous role, what were you responsible for after an order was confirmed? *

Rate yourself on the following skills 1 - 5 [ 1 being lowest - 5 being the highest ] *

Customer Communication *

Follow-up discipline *

Excel / Google Sheets *

Handling pressure *

Internal team coordination *

Payment follow-up *

Written English communication *

Problem solving *

A client was promised dispatch on Friday. Production informs you on Thursday evening that dispatch will be delayed by 3 days. What will you do? Write your step-by-step action plan. *

The customer says they received 950 pieces instead of 1,000 pieces, and 50 pieces have size mismatch. The dispatch team says everything was sent correctly. How will you handle this situation? *

The order has been delivered, but payment is overdue by 15 days. The customer is not responding properly. How will you follow up without damaging the relationship? *

Which documents/details should be checked before taking handover from the sales team? *

Write a WhatsApp message to a customer informing them that their order is under production and expected dispatch is on Monday. Keep it professional and clear. *

Upload a 60–90 second video introducing yourself and explaining why you are suitable for a B2B customer service / order coordination role. Also explain how you handle pressure when multiple customers are following up at the same time. *

How comfortable are you with Excel / Google Sheets? *

Basic

Intermediate

Advanced

Legend

Current Salary - Per Month *

Expected Salary - Per Month *

Why should we hire you for this role? *

A customer messages you: “What is the status of my order? You had promised dispatch this week.” Write the exact WhatsApp reply you would send to the customer. *

LinkedIn profile *

Attach your CV *

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Customer Magic Expert

Customer Magic Expert