Customer Support & Success Executive | TrulyInbox

Ahmedabad, Gujarat, India

Name *

Email *

Contact Details *

LinkedIn profile *

Resume *

The most complex customer issue you have resolved and what you changed to prevent it from recurring *

One example of customer feedback you collected that led to a product or process change *

What does your current support scorecard look like? Share the metrics you are held to - response time, CSAT, resolution rate and honestly assess where you are strong and where you fall short. *

Tell us about a customer you saved from churning. What was the situation, what did you do, and what happened to that account afterward? *

Have you ever had to deliver bad news to a customer -a bug that could not be fixed, a feature that was not coming, or a refund that was denied? How did you handle it and how did the customer respond? *

Where do you want to be in two years - deeper in support, moving into customer success, or something else? What does growth look like to you in this kind of role? *

Why are you looking to move from your current role into a high-growth, performance-driven environment like TrulyInbox? *

How have you used AI tools, automations, or workflows to do your job faster, better, or at a higher output than your role traditionally allows? Walk us through a specific example - what the task was, what you built or used, and what changed about your output or performance as a result. *

How soon can you join in days? *

Last drawn salary (in LPA)? *

Expected salary (in LPA)? *

The role is based out of Ahmedabad, are you open for relocation? *

Yes

I only prefer remote

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