We’re hiring a Customer Success & Implementation Manager to help customers get value quickly from an early-stage AI product. You’ll guide onboarding, support adoption, and turn customer feedback into product insight.
Own customer onboarding and help new accounts launch smoothly.
Support adoption, outcomes, and long-term customer health.
Work across product, support, and sales as the voice of the customer.
Help build repeatable implementation and success processes.
Guide customers through setup, rollout, and ongoing usage.
Troubleshoot issues clearly and coordinate internally when needed.
Spot adoption risks early and help customers recover momentum.
Turn customer questions and patterns into useful feedback for the team.
Strong communication, empathy, and organization.
Ability to explain technical ideas simply.
Comfort working directly with customers in ambiguous settings.
Bias toward ownership and problem-solving.
Please share examples of customer work where you improved outcomes or recovered a difficult situation.