Account Manager- HOOC
Bangalore
Location- Bengaluru (On-site)
About the Role
At OWLED, we're building the future of content with HOOC (House of Organic Content), our dedicated content-first division focused on creating high-performing, platform-native content that drives real business impact.
The Account Manager serves as the primary point of contact between clients and internal creative teams, ensuring projects are executed seamlessly from briefing to delivery. This role is responsible for understanding client objectives, translating them into actionable creative briefs, coordinating cross-functional teams, managing feedback, and ensuring timely delivery of high-quality content.
The ideal candidate is highly organized, an excellent communicator, and thrives in a fast-paced creative environment while balancing client expectations with operational efficiency.
Key Responsibilities
Client Relationship Management
Build and maintain strong relationships with assigned clients, acting as their primary point of contact.
Develop a deep understanding of client brands, objectives, target audiences, and business goals.
Conduct regular client meetings, status updates, and campaign reviews.
Ensure a positive client experience throughout the project lifecycle.
Briefing & Project Execution
Gather client requirements and convert them into detailed, actionable creative briefs.
Coordinate with Creative Strategists, Designers, Video Editors, and Pod Leads to ensure alignment on project goals.
Develop project timelines, milestones, and delivery schedules.
Track progress across multiple campaigns and ensure smooth execution from ideation to final delivery.
Feedback & Communication
Manage all client feedback, ensuring it is documented, prioritized, and communicated clearly to internal teams.
Consolidate feedback to reduce unnecessary revisions and improve workflow efficiency.
Facilitate effective communication between clients and internal stakeholders.
Resolve project-related issues proactively while managing client expectations.
Delivery & Quality Assurance
Ensure all deliverables meet client expectations, creative standards, and agreed timelines.
Conduct internal quality checks before sharing deliverables with clients.
Monitor project status and proactively identify risks, delays, or dependencies.
Ensure projects are completed within scope while maintaining high-quality output.
Performance & Reporting
Track campaign progress, delivery timelines, and client satisfaction metrics.
Prepare meeting notes, project reports, and performance summaries.
Collaborate with internal teams to identify opportunities for process improvements.
Support post-campaign reviews by gathering client feedback and actionable insights.
Required Qualifications
Bachelor's degree in Marketing, Business Administration, Mass Communication, Advertising, or a related field.
2–5+ years of experience in Account Management, Client Servicing, Project Management, or Agency Operations.
Experience working with digital marketing, creative agencies, production houses, or media organizations is preferred.
Proven experience managing multiple clients and cross-functional teams simultaneously.
Required Skills
Client Management Skills
Excellent relationship-building and stakeholder management abilities.
Strong understanding of client servicing best practices.
Ability to manage expectations while maintaining strong partnerships.
Professional presentation and communication skills.
Project Management Skills
Strong project planning and coordination abilities.
Excellent multitasking and prioritization skills.
Ability to manage multiple campaigns simultaneously.
Strong organizational and documentation skills.
Communication Skills
Excellent verbal and written communication.
Ability to write detailed creative briefs and meeting summaries.
Strong negotiation and conflict-resolution skills.
Confidence in presenting ideas and managing client discussions.
Problem-Solving Skills
Ability to proactively identify project risks and recommend solutions.
Strong attention to detail and execution excellence.
Ability to perform effectively under tight deadlines.
Why Join OWLED Media?
At OWLED Media, Creative Strategists are the driving force behind ideas that shape digital culture. You'll work on campaigns for leading brands, collaborate with talented creators and production teams, experiment with emerging content formats, and transform audience insights into stories that reach millions. If you're passionate about creativity, trends, and building content that delivers real impact, this is the role for you.