Care Manager - Member Experience & Care Delivery

Location: Aundh, Pune (On-Site only)

Employment Type: Full-Time

Industry: Health & Lifestyle / Fitness Coaching

Role Overview

The Account Manager is responsible for ensuring a seamless and high-quality experience for every member after they join OMFIT. This role focuses on guiding members through their journey, maintaining strong communication, and ensuring that coaching, scheduling, and program delivery happen smoothly.

You will act as the primary point of contact for members - balancing relationship-building with structured coordination to ensure consistency, accountability, and long-term engagement.

This role combines communication, coordination, and ownership of member experience.

Key Responsibilities

• Lead onboarding and orientation conversations with new members

• Act as the main contact for ongoing member communication and support

• Coordinate between coaches, internal teams, and members to ensure smooth program delivery

• Monitor engagement, attendance, and progress tracking

• Identify potential challenges early and take proactive action

• Maintain clear records of member updates and communication

• Support retention and renewal conversations through relationship-building

• Ensure members feel supported, informed, and confident throughout their journey

What we're looking for:

• Fresh graduates or early-career professionals (0–3 years experience) who want to grow in a high-responsibility role

• Strong interpersonal and communication skills

• Naturally organized and detail-oriented individuals

• Ability to manage multiple conversations and responsibilities calmly

• High ownership mindset — someone who follows through without reminders

• Empathetic and patient approach when working with people

• Comfort with digital tools, structured tracking, and process-driven workflows

• Bonus: Interest in fitness, wellness, or coaching environments

Why join us:

• Opportunity to build meaningful relationships and directly impact member journeys

• Fast learning environment with real responsibility from day one

• Work closely with coaches and founders in a growing health company

• Develop skills in client experience, operations, and relationship management

• Be part of a mission-driven team focused on improving long-term health outcomes

What you will be working on:

• Managing the full member journey after enrollment

• Ensuring smooth coordination between members and coaching teams

• Maintaining structured communication and follow-ups

• Improving member satisfaction and engagement

• Supporting renewals by building trust and long-term relationships

• Helping refine processes that enhance care delivery and consistency

How to apply :

1. Fill out the OPS Hiring Info. mentioned below.

2. Share your resume and portfolio (if any).