Role Overview

The Account Manager is responsible for ensuring a seamless and high-quality experience for every member after they join OMFIT. This role focuses on guiding members through their journey, maintaining strong communication, and ensuring that coaching, scheduling, and program delivery happen smoothly.

You will act as the primary point of contact for members - balancing relationship-building with structured coordination to ensure consistency, accountability, and long-term engagement.

This role combines communication, coordination, and ownership of member experience.

Key Responsibilities

Lead onboarding and orientation conversations with new members
Act as the main contact for ongoing member communication and support
Coordinate between coaches, internal teams, and members to ensure smooth program delivery
Monitor engagement, attendance, and progress tracking
Identify potential challenges early and take proactive action
Maintain clear records of member updates and communication
Support retention and renewal conversations through relationship-building
Ensure members feel supported, informed, and confident throughout their journey

What we're looking for:

Fresh graduates or early-career professionals (0–3 years experience) who want to grow in a high-responsibility role
Strong interpersonal and communication skills
Naturally organized and detail-oriented individuals
Ability to manage multiple conversations and responsibilities calmly
High ownership mindset — someone who follows through without reminders
Empathetic and patient approach when working with people
Comfort with digital tools, structured tracking, and process-driven workflows
Bonus: Interest in fitness, wellness, or coaching environments

Why join us:

Opportunity to build meaningful relationships and directly impact member journeys
Fast learning environment with real responsibility from day one
Work closely with coaches and founders in a growing health company
Develop skills in client experience, operations, and relationship management
Be part of a mission-driven team focused on improving long-term health outcomes

What you will be working on:

Managing the full member journey after enrollment
Ensuring smooth coordination between members and coaching teams
Maintaining structured communication and follow-ups
Improving member satisfaction and engagement
Supporting renewals by building trust and long-term relationships
Helping refine processes that enhance care delivery and consistency

How to apply :

Fill out the OPS Hiring Info. mentioned below.
Share your resume and portfolio (if any).

Care Manager - Member Experience & Care Delivery