We’re hiring a Customer Service Representative to support customers across phone and inbox channels. This is a good fit for someone who communicates clearly, stays organized, and knows how to make people feel heard and helped. If you’ve worked in customer service, call center, retail, hospitality, reception, or another people-facing role, we’d love to hear from you.
Support customers with day-to-day questions, issues, and follow-up across phone and email.
Deliver a friendly, calm, and dependable experience while keeping communication clear and professional.
Work closely with teammates to share updates, track issues, and keep support organized.
Answer customer questions by phone and email with empathy, professionalism, and strong follow-through.
Document conversations, track next steps, and keep records accurate and up to date.
Escalate issues when needed and help make sure customers receive timely resolution.
Manage a steady flow of support requests while staying organized and detail-oriented.
Support team projects and other customer service tasks as needed.
Strong written and verbal communication skills.
Comfort speaking with customers by phone and handling inbox-based support.
Ability to stay calm, organized, and professional in a fast-moving environment.
Basic computer skills and comfort learning new systems and tools.
A helpful attitude and a genuine interest in solving customer problems.
Experience in customer service, call center, receptionist, retail, hospitality, or other people-facing work.
Experience using shared inboxes, CRMs, or ticketing tools.
Experience handling higher message or call volume.
Experience resolving customer issues while maintaining a positive tone.
Submit your application with your resume and any relevant background.
Selected candidates may be invited to a follow-up conversation about their experience and communication style.
If your experience comes from retail, hospitality, reception, or another customer-facing role, that can still be a strong fit for this position.