Training Specialist

Training Specialist

Function: L&D

Location: Bengaluru (Work from Office, 6 days/week)

Experience: 2 – 4 years of training experience
 

About ShopDeck

ShopDeck (Blitzscale Technology Solutions) is a fast-growing D2C e-commerce enablement platform helping Indian sellers build and scale their direct-to-consumer businesses. At ~$4.5M ARR and profitable, our software + services stack enables merchants to sell on their own websites with marketplace-like ease - while optimising for profitability across marketing, operations, product, and category management.
 

Why This Role Exists

ShopDeck's Growth organization runs on people - Growth Consultants, Growth Leads, and Growth Managers who directly drive merchant outcomes. When those people are trained well, the business compounds. When they're not, it leaks.

We've reached the scale where training can no longer be informal or reactive. This role owns end-to-end execution of learning programs across the Growth function: bootcamps, assessments, qualifications, and OJT. The design happens centrally. The delivery, rigour, and zero-leakage execution? That's you.

If you thrive on structure, take personal ownership of outcomes, and want direct visibility into how your work shapes a sales team's performance - this role delivers that every week.
 

What You Will Do

Bootcamp Operations

• Own end-to-end execution of GC / GL / GM bootcamps - scheduling, attendance, coordination, and completion
• Track every assignment and timeline; flag at-risk participants before they become a problem
• Be the person who closes loops - not the one who waits for things to fall through
 

Testing & Assessment

• Manage the full lifecycle of role-specific tests: scheduling, LMS deployment, execution, and post-bootcamp reporting

• Own assessment hygiene - your data should never need to be cleaned up by someone else
Qualification Ownership

• Run multi-round qualification processes end-to-end: audits, reviews, feedback consolidation, and exception escalation

• Coordinate with AMs and GMs to ensure qualification rounds happen on schedule and to standard
On-the-Job Training (OJT)

• Execute centrally designed OJT and shadowing plans; track completion and collect structured feedback • Hold the standard: OJT should produce measurable behaviour change, not just completed checkboxes
Problem Discovery & Insight Generation

• Spot patterns in test results, qualification feedback, and training interactions that signal systemic gaps
• Maintain a live log of recurring issues and bring those insights to central L&D proactively - your ground-level view is data the design team cannot see from their desk

Process & Compliance

• Enforce L&D processes and workflows without needing to be asked twice

• Maintain clean, current trackers at all times - others should be able to audit your work and find nothing out of place
 

What We're Looking For

Must Have

• 2 – 4 years of training experience with a proven track record of training teams on complex operational or sales processes - not just facilitation, but execution ownership

• You follow through without being chased - your manager should never have to ask you twice for an update
• Strong coordination skills across multiple stakeholders without formal authority; you influence through clarity, data, and reliability

• Obsessive attention to detail - a tracker gap or unaccounted test result should bother you the way a typo bothers a copy editor

• Clear, structured communication in Hindi and English; you hold a room of new GCs and write a crisp GM summary on the same day

• Comfortable in fast-moving environments where you solve problems rather than just report them

Good to Have

• Experience training sales or field teams in D2C, e-commerce, fintech, or a high-growth startup
• Familiarity with LMS platforms, Google Sheets-based tracking systems, or assessment tools
• Exposure to OJT program management or qualification frameworks for sales roles

• Understanding of adult learning principles - you know why rote training doesn't work, and what to do instead
 

What Success Looks Like - First 45 Days

• Every bootcamp is on schedule, every stakeholder has visibility, and you're sharing status updates proactively - not waiting to be asked

• All assessments are live on the LMS, completed on time, and post-bootcamp reports are out within 24 hours of session close

• Qualification tracking is clean and escalations are reaching the right people before deadlines are missed
• A structured log of recurring execution and learning gaps is live and feeding into L&D leadership discussions
• Central L&D leadership is making decisions informed by your observations - not compensating for gaps in your coverage
 

Who You Will Work With

L&D Leadership

• Your strategic anchor - they design the programs, you make them happen without cutting corners; your ground-level observations directly shape what gets built next

Growth Managers & Team Leads

• Your primary coordination partners for scheduling, qualification execution, and OJT; your credibility comes from always being prepared and never wasting their time

Growth Consultants, Leads & Managers (Trainees)

• The people your work ultimately serves - you track their progress individually, flag who is at risk early, and ensure no one falls through the cracks because of a process failure