Bengaluru
Oolka is looking for someone to own the day-to-day execution of its lending business.
This is a high ownership role where you'll work with lenders and internal teams across credit, product, engineering and customer experience to improve lender routing, loan approvals, disbursals and customer experience. If you enjoy solving operational problems, working with data and getting things done across teams, we'd love to talk.
What you will do
Own the end-to-end lending journey from application to disbursal.
Improve approval, conversion and disbursal rates by identifying bottlenecks and driving them to closure.
Monitor key business metrics and ensure issues are identified early.
Work closely with lending partners to improve decisioning, turnaround times, approvals and disbursal efficiency.
Manage lender capacities, approval queues and operational escalations.
Coordinate across credit, product, engineering, customer experience and lenders to ensure smooth execution.
Decide operational interventions across the funnel, including user prioritisation, calling campaigns, user nudges and lender routing.
Run experiments to improve business metrics and customer experience.
Simplify processes and automate manual work to improve business efficiency.
Success in this role
You'll know you're doing well if:
Approval-to-disbursal conversion keeps improving.
Lender turnaround times reduce.
Business issues are identified before they become customer issues.
Teams execute faster because you're driving alignment.
Business consistently achieves its disbursal targets.
The business scales without operational bottlenecks.
What we're looking for
4–6 years of experience in Business Operations, Lending Operations or Marketplace Operations.
Experience in digital lending, loan marketplaces, embedded lending or consumer fintech.
Strong understanding of lending funnels and lender operations.
Experience managing lender relationships.
Comfortable working with data. Advanced Excel is a must.
Someone who takes ownership, communicates well and enjoys solving problems.
Ability to work across multiple teams in a fast-moving startup environment.
Candidates from loan marketplaces, embedded lending platforms and consumer fintechs working with multiple lending partners will be preferred.