Front Desk Manager — REVIV Bengaluru

Location: Indiranagar, Bengaluru | On-site

Experience: 3–6 years | Working days: Tuesday–Sunday, 10 AM–7 PM

About the role

REVIV is a global, doctor-led IV therapy brand. We are looking for a Front Desk Manager to own the client experience at our Indiranagar clinic — front-desk operations, enquiry conversion, appointments and day-to-day coordination at a premium IV therapy and wellness clinic.

Key responsibilities

• Handle client enquiries across calls, WhatsApp, Instagram and web channels, and convert them into appointments

• Manage front-desk operations and client check-ins, and ensure a premium customer experience

• Drive sales of packages and memberships through consultative conversations

• Coordinate appointments and daily schedules with doctors, nurses and the concierge team

• Manage client follow-ups, rebooking and retention

• Maintain accurate CRM records and track enquiries, conversions and revenue

• Coordinate with the medical team on clinical queries and escalate appropriately

• Support staff coordination, meetings, training and overall clinic operations

• Keep the clinic clean, professional and welcoming

Requirements

• 3–6 years of experience in front desk, client servicing, sales or clinic operations

• Experience in premium healthcare, aesthetics, dermatology, wellness, luxury spa or 5-star hospitality preferred

• Strong communication, sales, customer service and team management skills

• Fluent in English plus Hindi or Kannada

• Professional grooming and excellent phone etiquette

• Working knowledge of CRM, WhatsApp Business and Google Calendar