About the Role
We are looking for energetic and proactive Interns to join our ground operations team. You will represent Rapido at high-footfall locations, driving user growth and ensuring smooth operations across key demand and supply touchpoints. If you enjoy interacting with people and solving real-world problems in a fast-paced environment, this role is for you.
What You'll Do
Customer Acquisition

Set up brand activation activities at high-traffic locations to promote Rapido’s services and onboard new users.
Engage with potential customers, explain ongoing offers, and drive app registrations.

Captain Engagement

Act as a bridge between the company and Captains (drivers).
Educate Captains about Rapido’s benefits, programs, and opportunities to improve engagement and retention.

Supply Management

Monitor and manage vehicle availability at assigned locations to ensure a seamless customer experience.
Support operational activities to maintain adequate supply during peak demand periods.

Feedback & Insights

Identify on-ground challenges, customer concerns, and operational gaps.
Share daily insights and problem statements with the team to improve processes and performance.

Data Reporting

Maintain accurate records of registrations, activations, and daily operational metrics.
Track field performance and provide regular updates to the reporting manager.

Growth & Strategy

Contribute ideas to improve customer acquisition, captain engagement, and operational efficiency.
Experiment with new on-ground growth initiatives and provide feedback on their effectiveness.

People-Oriented

Comfortable engaging with diverse groups of customers and partners.

Problem Solver

Able to identify challenges quickly and take proactive steps to resolve them.

Self-Starter

Takes ownership of assigned responsibilities and works effectively in field environments.

Strong Communicator

Can explain products, offers, and processes clearly in simple and local language.

Growth Mindset

Curious, adaptable, and eager to learn from on-ground experiences while contributing new ideas.

Operations & Growth Intern (Field Marketing)