Bengaluru, Ahmedabad, Mumbai, Delhi
Our Cause:
We are India’s largest bike-taxi platform, steadily venturing into Delivery, Auto,
Cab, Rental and more. Currently present in over 100 cities, we are growing close
to 500% year-on-year with steady funding. We have changed the concept of
intra-city travel and made last-mile connectivity affordable to all. Along with being
the #1 choice of 10 million people, we have also built a solid captain base of over
5 million registered captains, who have bettered their lives with Rapido. As an
employer, we provide a lot of ownership to our team members providing multiple
avenues for them to grow within the company. You will only grow with us with the
right balance of ambition, fun, and transparent work culture!
Key Responsibilities:
1. Team Building & Hiring
Support the recruitment and onboarding of FOS agents through local networks and market outreach. Ensure timely team expansion based on business requirements.
2. Team Performance Management
Manage and drive performance of FOS agents against defined KPIs, including lead volume, lead quality/relevance, and conversion targets. Conduct regular reviews and provide actionable feedback to improve productivity.
3. Market Expansion & Intelligence
Identify and explore new market opportunities by conducting on-ground visits. Assess business potential, estimate market size, and provide insights on competitor positioning, customer behaviour, and prevailing market conditions.
4. Training & Capability Development
Train new FOS agents on effective sales pitching, objection handling, and customer engagement strategies to improve conversion rates and field efficiency.
5. BTL Planning & Execution
Assist in planning and executing Below-The-Line (BTL) marketing initiatives across targeted business clusters to drive awareness, lead generation, and merchant acquisition.