HSR Layout, Bengaluru

HSR Layout, Bengaluru | Full-time | Work from office, Monday–Friday | Competitive pay + ESOPs

About Scalio
Scalio is building an AI marketing companion for small businesses. More than 600,000 people have used Scalio, and thousands of new users sign up every day. Many are small-business owners who are new to AI, marketing software or technology itself.

When they get stuck, they need someone patient, resourceful and commercially aware, not a generic support response.

What you’ll do
• Speak with Scalio users every day across calls, chat and other support channels.
• Help new users understand the product and reach value quickly.
• Resolve product, payment and account-related questions.
• Explain unfamiliar concepts simply to customers who may not be comfortable with technology.
• Follow up with interested or inactive users and help them choose the right plan.
• Prevent avoidable churn by resolving concerns early.
• Identify recurring problems and communicate them clearly to the product team.
• Maintain accurate records of conversations, follow-ups and outcomes.

What we’re looking for
• 2+ years in customer success, inside sales, support or another customer-facing role.
• Prior sales experience and the confidence to ask for a conversion.
• Strong spoken and written English and Hindi.
• Patience, excellent listening and the ability to explain without jargon.
• Comfort handling high conversation volumes, follow-ups and difficult customers.
• Strong ownership: a ticket is not closed until the customer’s problem is genuinely resolved.
• Comfort working in a fast-changing startup where the product keeps evolving.

Fluency in Kannada, Tamil, Malayalam, Gujarati, Marathi or another Indian language is a strong advantage.

What to expect
This is an entirely customer-facing role, not back-office support. You’ll build trust, handle difficult conversations and help customers make decisions. What you hear will directly influence the product and customer experience.

You should care about customer outcomes, retention and conversions—not merely closing tickets.

We offer competitive compensation, meaningful ownership and ESOPs.

More about the team

Name *

Email *

LinkedIn profile *

Phone / WhatsApp number *

Current city *

Current company and role *

Notice period / earliest joining date *

Resume link *

Can you work from our HSR Layout office Monday–Friday? *

Yes

Yes, but I will need to relocate

Describe your most relevant customer-facing or sales role. Include your daily conversation volume and any target you owned. *

Do you have at least two years of experience in a customer-facing role? *

Yes, two years or more

No, under two years

No customer-facing experience

Other / need to discuss

A customer messages: “I paid for this, my ad still isn’t working and your app is useless.” Write the response you would send. (Maximum 100 words.) *

Share one measurable customer or sales result you achieved—for example conversion, revenue, retention, response time or resolution rate. *

Anything else you’d like to share?

Made withBinary

Customer Success Associate (2+ YOE)

Customer Success Associate (2+ YOE)