Pune, Chennai, gurugram, Delhi
Company: Ownly by Rapido
Role: Key Account Manager (KAM)
Location: Pune , Gurugram, chennai, Delhi
Work Mode: Work from Office
Experience: 2–5 Years
Employment Type: Full-time
Industry: FoodTech / Food Delivery / Consumer Internet
Ownly, backed by Rapido, is building a restaurant-first food delivery platform designed around fair pricing, transparency and sustainable economics for restaurant partners.
Unlike traditional food-delivery models, Ownly operates on a zero-commission proposition for restaurants, with the objective of enabling restaurants to retain more value from every order while offering customers transparent pricing. Ownly is backed by Rapido's technology and extensive delivery network and is expanding its food-delivery presence across major Indian markets.
As Ownly scales, the KAM team will play a critical role in building strong restaurant partnerships, driving merchant adoption, improving business performance and ensuring sustainable growth across the market.
We are looking for a dynamic and result-oriented Key Account Manager to manage and grow a portfolio of restaurant partners.
The ideal candidate will have strong experience in Key Account Management / Account Management within food delivery, restaurant-tech, marketplace or related consumer internet businesses, with a strong understanding of restaurant operations and merchant growth.
You will be responsible for developing strategic relationships with restaurant partners, identifying growth opportunities, improving account performance and working cross-functionally to deliver business outcomes.
Own and manage a portfolio of key restaurant/merchant accounts, ensuring strong relationships and sustained business growth.
Develop and execute account-level growth strategies to improve GMV, orders, retention, revenue and overall merchant performance.
Build strong relationships with restaurant owners, operators and senior stakeholders.
Analyse merchant performance data to identify growth opportunities, performance gaps and operational issues.
Drive merchant adoption of platform features, campaigns, promotions and other growth initiatives.
Monitor key business metrics including GMV, order volumes, AOV, retention, visibility and merchant profitability.
Identify opportunities for upselling, cross-selling and increasing merchant engagement.
Work closely with Sales, Operations, Product, Marketing, Customer Support and other cross-functional teams to resolve merchant issues and improve the partner experience.
Proactively identify inactive/underperforming accounts and develop action plans to improve their performance.
Conduct regular business reviews with key merchants and communicate actionable insights.
Support merchant acquisition, onboarding and activation initiatives wherever required.
Stay updated on restaurant industry trends, competitor activity and food-delivery market dynamics.
Contribute to city/territory-level business targets and overall marketplace growth.
2–5 years of experience in Key Account Management, Account Management, Sales, Merchant Management or Business Development.
Candidates must currently be working with or have prior experience at Swiggy or Zomato.
Strong understanding of the restaurant ecosystem and food-delivery business.
Experience managing a portfolio of restaurant/merchant accounts.
Demonstrated ability to drive merchant growth, GMV, revenue and business performance.
Strong analytical and problem-solving skills with the ability to interpret business metrics.
Excellent negotiation, stakeholder management and communication skills.
Ability to build long-term relationships with restaurant partners.
Strong ownership mindset with the ability to work in a fast-paced, high-growth environment.
Candidates should be comfortable working from office.