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Job Summary:

As an Intern for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be

on ground and work on day-to-day operations to ensure efficient and seamless transportation services for

Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.

Job Responsibilities: ·

● Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.

● Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)

● Carry out customer and driver market surveys through callings and on ground interactions

● Owning and delivering the planned activities on customer branding, marketing activity execution and verification

● Having empathy towards understanding driver requirements and problems.

● Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations

● Understanding customer segment in the given targeted area of the city

● Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements: ·

● Bachelor's degree in any field

● Strong knowledge of the city geography and behavior

● Basic excel skills

● Good communication and stakeholder management skills

● Should be able to speak and write the local language

● Ability to work under pressure with limited resources and tight timelines

● Passionate, result-oriented with strong bias for action

Business Operations Executive