Hiring for Customer Relationship Executive

Remote

At Odd Giraffe, we build products that pull people away from screens and back to something more personal.

In a world that’s increasingly digital, we care about the analog, writing things down, printing memories, and creating things you can actually hold on to.

What started as a stationery brand is now growing into a wider range of thoughtful, personal products. Along the way, we’ve collaborated with brands like Starbucks and on projects with people like Ananya Panday.

We’re still early and moving fast. Which means this isn’t about following a system, it’s about helping build one.

Role:

You’ll be the voice of Odd Giraffe.

Handling customer queries, solving problems, and making sure every interaction feels clear, helpful, and human.

What it’s like to work with us

We care about doing things well, not just fast
You’ll be expected to take ownership early
Things can get messy sometimes, you’ll need to figure things out
We’re remote, but communication matters a lot
If you’re someone who learns fast, you’ll grow fast

Questions

Note: Keep it real. No need to overthink.

Name *

Age *

City *

Email *

Phone *

Tell us a bit about yourself. What are you currently doing, and how do you usually spend your day? *

Have you handled customer queries before? (Work, college, personal projects, anything counts) *

If yes, where and what kind? If not, that's totally fine too

Write a reply to this customer message: “I received my order today and I’m honestly disappointed. The colours look very different from what I saw on the website.” *

A customer’s order is delayed by 4 days and they are upset. What would you do? *

You have multiple queries at once. How do you prioritise? *

If a customer asks something you don’t know yet, what would you do? *

Tell us about something new you learned recently. How did you learn it? *

Have you used any AI tools like ChatGPT or similar? How have you used them? *

What’s something you believe about customer experience that most people would disagree with? *

Why are you interested in this role? *

(Be honest. Whether it’s a long-term role, a learning opportunity, or even a short-term/remote opportunity, we just want to understand your intent)

If you join, how would you want to grow from this role over the next 1–2 years? *

(Skills, responsibilities, or direction)

What's your expected salary? *

How soon can you join? *

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