Customer Support Executive

Care Dale, founded by IITians, is reimagining beauty by fixing what’s actually ruining your hair & skin - your shower water.

If you're good at building relationships, talking to customers, and solving problems, we'd love to have you.

💼 What You’ll Do

🔹 You'll be the voice of Care Dale for our existing customers. Your day will include:

Calling customers whose filter cartridge is due for replacement (we'll give you the list daily — these are warm leads, not cold calls)
Understanding why some customers haven't reordered yet and helping them make a decision
Answering questions over WhatsApp and phone — about our product, delivery, refunds, anything
Logging every conversation in a simple sheet so we learn from customer feedback
Sharing weekly insights with the team — what objections you heard, what worked, what didn't

💼 Requirements:

Fluent in Hindi and English
Strong listener - someone who asks questions before offering solutions
Comfortable on phone calls for 4-5 hours a day
Basic comfort with Google Sheets / Excel and online tools
Patient with customers, even when they're frustrated
Honest

🌍 Details

💰 Paid

⏳ Duration: 4-6 months

📍 Remote

You’ll work directly with the founding team, gain hands-on experience in customer relationships.

Name *

Email *

Phone *

Languages you're comfortable speaking *

Have you done any sales, tele-calling, or customer service work before? If yes, briefly describe. *

Why do you want to work in a customer-facing role? *

If a customer says "I'm not interested," what would you say? *

How do you handle repeated rejections from customers in a day? *

Attach your resume *

A voice note or short 1-minute video introducing yourself. Please upload it in Google drive & share the link. Make sure that the link is publicly accessible. *

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