Operation Manager
Location: Aundh, Pune (On-Site only)
Employment Type: Full-Time
Industry: Health & Lifestyle / Fitness Coaching
Role Overview
The Operations Manager will be responsible for designing, managing, and scaling end-to-end operational systems across the organization.
This role goes beyond execution - it requires strategic thinking, process optimization, team coordination, and ownership of business-critical workflows.You will work closely with founders to build scalable systems, improve efficiency, and drive consistent.
Key Responsibilities
Own and optimize end-to-end operational workflows (CRM, onboarding, retention, reporting)
Lead and manage CRM systems (member lifecycle, segmentation, automations, renewals)
Design and improve client onboarding and experience journeys
Oversee payments, invoicing systems, and financial tracking workflows
Build, audit, and continuously improve SOPs and process documentation
Coordinate across marketing, coaching, sales, and leadership teams
Identify operational bottlenecks and implement scalable solutions
Drive process automation and system integration (reducing manual work)
Monitor and own key operational metrics (retention, conversion, engagement, efficiency)
Ensure timely execution of projects, launches, and internal timelines
Build and manage reporting dashboards and performance tracking systems
Lead or mentor junior operations team members (if applicable)
What We’re Looking For
0 - 3 years of experience in operations, business management, or process design (fitness/wellness experience is a strong plus)
Strong systems-thinking mindset - you think in workflows, not tasks
Proven ability to build, optimize, and scale processes
High ownership - you don’t wait for instructions, you drive outcomes
Strong analytical skills - comfortable with data, dashboards, and decision-making
Excellent communication and stakeholder management skills
Experience working with tools like Airtable, Notion, Google Sheets, CRMs, automation tools (Zapier, Make, etc.)
Why Join Us
Opportunity to build operations from 0 → 1 → scale
Work directly with founders on core business decisions
High ownership, zero bureaucracy, and fast learning environment
Exposure to operations strategy, automation, and business scaling
A role where your work directly impacts growth, retention, and customer experience
What You Will Be Working On
Designing and scaling operational systems across the business
Managing CRM, onboarding, and retention workflows
Building automation layers to improve efficiency
Creating and refining SOPs and internal documentation
Driving cross-functional alignment between teams
How to apply :
Fill out the Hiring Info. mentioned below.
Share your resume and portfolio (if any).