Business Operations Executive

Job Summary:

As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on

ground and work on day-to-day operations to ensure efficient and seamless transportation services for

Customers and Captains (drivers). The role involves daily interactions to understand the driver issues,

conducting engagements events/activities for captains and customers.

Job Responsibilities: ·

● Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on

ground PoC of the respective city.

● Create a fruitful connection between demand and supply by knowing the ride hailing market

(including all means of transportation)

● Carry out customer and driver market surveys through callings and on ground interactions

● Owning and delivering the planned activities on customer branding, marketing activity execution

and verification

● Having empathy towards understanding driver requirements and problems.

● Owning and delivering the planned activities on Driver branding, supply engagement, driver

feedbacks & escalations

● Understanding customer segment in the given targeted area of the city

● Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements: ·

● Bachelor's degree in any field with 1+ Years of experience

● Strong knowledge of the city geography and behavior

● Basic excel skills

● Good communication and stakeholder management skills

● Should be able to speak and write the local language

● Ability to work under pressure with limited resources and tight timelines

● Passionate, result-oriented with strong bias for action