Control Tower Executive | Health&Wellness | Bengaluru

Bengaluru

Our client in the Health Tech & Wellness space is looking for a Control Tower Executive to manage end-to-end order movement and ensure a seamless customer experience. The role involves monitoring orders, delivery exceptions, delays, failed attempts, RTOs and missed scans, coordinating with 3PLs and logistics partners, and managing escalations, replacements, refunds and re-shipments. The candidate will also track SLAs, operational issues and recurring delivery challenges, while working closely with Customer Support, Planning, Product and Tech teams to drive resolution and process improvements.

Candidates should have 2–4 years of experience in D2C/e-commerce operations, logistics, last-mile or control tower functions, along with strong Excel/Google Sheets skills and experience in SLA or exception tracking. Experience with multi-carrier/3PL networks is preferred, while exposure to BI dashboards or basic SQL will be an added advantage.

Location: Bengaluru

Working days: 5, onsite (Rotational shifts within every 2 months)

If you’re interested in exploring this opportunity, please apply or drop a note at careers@hirepedia.in.

Name *

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CTC and Expected CTC

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Which area you have expertise in? *

First Mile

Middle Mile

Last Mile

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This role is a rotational shift within every 2 months. It will be a day shift(onsite role) and night shift (wfh role). Are you comfortable with it? *

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Total years of experience? *

Less than 2

2-4

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