Mumbai
Role Overview
We are looking for an AVP – Voicebot Sales to lead new business growth for Rezolv AI's Voice AI/Conversational AI platform across BFSI clients — banks, NBFCs, collection agencies, and insurance companies. The ideal candidate has recently sold voicebot, conversational AI, or contact-center automation solutions into BFSI accounts, and combines that with a broader 7–10 year background in enterprise/BFSI sales. This is a high-ownership, revenue-driving role responsible for building pipeline, running consultative sales cycles, and closing deals with senior stakeholders across collections, customer service, and digital lending functions.
Key Responsibilities
Own and drive the end-to-end sales cycle for Rezolv AI's voicebot/conversational AI solutions across BFSI accounts (banks, NBFCs, collection agencies, insurers).
Build and execute a GTM strategy for voicebot adoption — identifying priority use cases (outbound collections, payment reminders, lead qualification, welcome/verification calls, inbound self-service) and target account lists.
Generate and manage a qualified sales pipeline, from prospecting and MQL/SQL qualification through proposal, negotiation, and closure.
Lead consultative discovery conversations with CXOs, Collections Heads, Contact Center Heads, and Digital/Operations leaders to identify automation opportunities in outbound and inbound call operations.
Build compelling business cases demonstrating ROI — call automation %, cost-per-call reduction, right-party-contact (RPC) improvement, agent bandwidth savings, and collection/recovery uplift.
Position Rezolv AI's voicebot capabilities (multilingual conversations, compliance-safe scripting, dialer/CRM integrations, real-time analytics) against client pain points and competitive alternatives.
Collaborate with product, pre-sales, and delivery/CS teams to scope pilots, POCs, and go-live plans tailored to client requirements.
Build and manage relationships with System Integrators, BPOs/collection agencies, and consulting partners to expand pipeline reach.
Track and report pipeline health, deal velocity, and forecast accuracy to leadership.
Stay current on the competitive Voice AI/Conversational AI landscape (e.g., Skit.ai, Gnani.ai, and similar players) to sharpen positioning and win strategy.
Candidate Requirements
Experience
7–10 years of total professional experience in enterprise/B2B sales, with recent, hands-on experience selling voicebot / voice AI / conversational AI / contact-center automation solutions (experience at or selling against companies like Skit.ai, Gnani.ai, or similar is a strong plus).
Strong background in BFSI sales — banks, NBFCs, insurance, or collection agencies/BPOs — with an understanding of collections, servicing, or lending operations.
Demonstrated success selling automation/SaaS solutions tied to measurable ROI (cost savings, call automation %, recovery/conversion uplift).
Experience engaging and closing deals with CXO and senior operational stakeholders (Collections Heads, Contact Center Heads, CX/Ops leaders).
Track record of building and converting multi-account sales pipelines in a consultative, solution-selling environment.
Skills & Competencies
Consultative and solution-selling approach, with strong discovery and objection-handling skills
GTM strategy design for a technical/AI product in a regulated industry (BFSI)
Ability to translate technical capabilities (NLP, ASR, compliance guardrails, integrations) into business value for non-technical stakeholders
Pipeline generation, deal qualification, and accurate forecasting
Partner/channel management (SIs, BPOs, consulting firms)
Strong communication, negotiation, and executive presentation skills
Proficiency in Excel and PowerPoint for pipeline tracking, business cases, and proposals
Comfort operating in a fast-moving, early/growth-stage AI company environment
Education
MBA or equivalent postgraduate degree preferred
Bachelor's degree in Engineering, Business, or related field