Associate Manager Operations
Job Responsibilities:
● Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will
proactively collect feedback and will be responsible for tweaking
processes to make them robust. Analyze data to optimize utilization, pricing and growth.
● Analyze demand and supply dynamics and generate supply to satisfy market demand and achieve optimal levels of driver productivity.·
● Plan BTL (Below the line) marketing activities as a part of new Supply & Demand acquisition
● Able to strategize projects to increase city performance and constantly innovate the process flow of our operations
● Track competitor’s movement in the market as a proactive measure and understand the distinctive strategies adopted by them and plan counter strategies to retain the existing supply base.
● Provide on ground VOC - (Voice of Captains/customer) and ensure that the correct feedback is passed on to the central/strategy team
● People management: Manage the Biz Ops to ensure best practices for implementation of different projects.
Job Requirements:
● 4+ years of experience in relevant industry (preferably in Category, Operations or Process Excellence teams)
● Strong Analytical and Problem solving skills- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organization
● Hustler i.e. one who can go to any lengths to get the job done- Proven track record of finding innovative solutions to business problems
● Should have handled a team and blue collar employees
●This role requires one to be street smart and can figure out alternatives in a very strict timeline and budget
● Excellent written and verbal communication skills