Business Operations Intern

About Rapido We are India’s largest bike-taxi platform, steadily venturing into Delivery, Cabs, Auto, Rental and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture!

Job Summary: As an Intern for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.

Job Responsibilities: ·

● Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.

● Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)

● Carry out customer and driver market surveys through callings and on ground interactions

● Owning and delivering the planned activities on customer branding, marketing activity execution and verification

● Having empathy towards understanding driver requirements and problems.

● Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations

● Understanding customer segment in the given targeted area of the city

● Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements: ·

● Bachelor's degree in any field

● Strong knowledge of the city geography and behavior

● Basic excel skills

● Good communication and stakeholder management skills

● Should be able to speak and write the local language

● Ability to work under pressure with limited resources and tight timelines

● Passionate, result-oriented with strong bias for action