Business Operations Executive
Kochi, Nagpur, Vadodara
Job Summary
As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.
Job Responsibilities
● Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.
● Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)
● Carry out customer and driver market surveys through callings and on ground interactions
● Owning and delivering the planned activities on customer branding, marketing activity execution and verification
● Having empathy towards understanding driver requirements and problems.
● Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations
● Understanding customer segment in the given targeted area of the city
● Bi-weekly competitor customer pricing and driver payout assessment
Job Requirements: ·
● Bachelor's degree in any field with 1+ Years of experience
● Strong knowledge of the city geography and behavior
● Basic excel skills
● Good communication and stakeholder management skills
● Should be able to speak and write the local language
● Ability to work under pressure with limited resources and tight timelines
● Passionate, result-oriented with strong bias for action
What’s there for you?
As a valued member of our team, you will be given the important task of expanding the reach of Rapido, one of India's most popular modes of transport. This opportunity comes with great responsibility, as you will be entrusted with scaling Rapido across an even larger user base.You will have the opportunity to make impactful decisions and shape the growth of the company. We believe in the potential of our employees and empower them to take ownership of their work.
Excited to solve challenges? Join Rapido & chase bigger milestones!