Associate Manager – Operations
Job Summary
We are looking for an Associate Manager – Operations to support the Regional Manager in managing day-to-day operations and driving operational excellence in Varanasi. The role will involve on-ground execution, process optimization, demand and supply management, team management, market analysis and improving city performance.
The ideal candidate should be analytical, hands-on, resourceful and comfortable working in a fast-paced startup environment.
Key Responsibilities
Design, implement and optimize operational processes and strategies.
Collect on-ground feedback and continuously improve processes.
Analyze data to optimize utilization, pricing and business growth.
Analyze demand and supply dynamics and ensure adequate supply to meet market demand.
Drive driver productivity and operational performance.
Plan and execute BTL marketing activities for supply and demand acquisition.
Develop strategies and projects to improve overall city performance.
Continuously identify opportunities to improve operational processes and efficiency.
Track competitor activities and understand market strategies.
Develop suitable strategies to retain and grow the existing supply base.
Gather Voice of Customer (VOC) from Captains and customers and communicate insights to central/strategy teams.
Manage Biz Ops teams and ensure effective implementation of projects and best practices.
Candidate Requirements
4+ years of relevant experience, preferably in Operations, Category Management or Process Excellence.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced startup environment.
Willingness to learn, take initiative and innovate.
Proven ability to identify creative solutions to business challenges.
Experience managing teams, including blue-collar employees.
Strong execution skills and ability to work within tight timelines and budgets.
Excellent written and verbal communication skills.
Knowledge of the local language and Varanasi geography is required.
What We Offer
Opportunity to work at the heart of mobility disruption in India.
High ownership and the opportunity to drive city-level business outcomes.
Opportunity to work on initiatives with near real-time business impact.
Exposure to a rapidly changing marketplace.
Opportunity to learn from experienced leaders in the mobility industry.